For the lawyers of Jordan Law, not only professional knowledge and expertise are important, but an efficient and clear office organization forms the basis for effectively supporting clients in the representation of their interests. On this page you will find more information about our office organization and the working method we use.
Partnerships
Jordan Law (the office) is a company under Dutch law in which the law practice is carried out exclusively for the account and risk of Mr. J.S. Jordan.
Attorney Mrs. N. Yildiz works here as an independent attorney for her own account and risk under the name CNS law firm and is registered with the Chamber of Commerce under reference: KVK 83767606. Externally, she acts under the common name: Jordan Law.
All other attorneys and employees are employed by Jordan Law.
Working method
We strive to work quickly, carefully and efficiently in order to guarantee the quality and rapid progress of your case.
Accepting a new case
Before we accept a case, the client must be identified so that any conflict of interest can be checked and prevented.
The case must also be briefly discussed in order to determine whether it falls within our area of expertise. We always reserve the right to refuse a case.
Intake interview
We do not have free walk-in consultations and do not offer free intake interviews. This is because we can also offer clients the time they need. Time is money. For this reason, we charge an intake fee so that time can be reserved for the intake interview.
These costs must be paid in advance. An intake interview costs at least 150 euros including VAT for the first 30 minutes. After this, a rate of 300 euros including VAT per hour will be charged. If an intake interview leads to an accepted case, the costs for the intake interview will be treated as an advance payment on the fee and the intake interview is therefore free.
Contact
We request that you pass on short messages, reactions or messages to one of our employees as much as possible or send them by e-mail or letter. It is possible that your lawyer is not present or cannot be reached. We ask for your understanding in this regard. You can always leave a message.
Your lawyer will keep you informed about the progress of your case, such as a date for oral hearing, a ruling, a response from the opposing party, etc. No message therefore means that there is no news.
Order confirmation
After you have spoken to a lawyer from our office about a (new) case, you will receive an order confirmation from your lawyer. This will state what kind of case it concerns, what activities are agreed upon and our assessment of the case.
General terms and conditions
The general terms and conditions of Jordan Law apply to all our services. Our general terms and conditions are sent to you as a (digital) attachment (download here) with an order confirmation and can be submitted to you upon request.
Wwft
Finally, we would like to point out that the Money Laundering and Terrorist Financing (Prevention) Act (Wwft) may apply to our services to you. The law requires us to verify the identity of our clients and to report unusual transactions to a central government institution. If this has not yet been done, we request that you send us a copy of a valid identity document or a recent extract from the Trade Register of the Chamber of Commerce. Download our brochure.
Financing your case
Your case can be financed in two ways:
1: Based on funded legal aid
2: Based on an agreed hourly rate and/or fixed fee.
1. Fee in additional cases (funded legal aid/Pro deo)
If you qualify for funded legal aid and the lawyer wishes to accept your case on a legal aid basis, the lawyer will apply for legal aid for you at the Legal Aid Board.
Please note that the lawyer himself determines whether or not a case will be accepted on a legal aid basis. This is at the discretion of the lawyer in question.
The Legal Aid Board requires a copy of your proof of identity, your Citizen Service Number (BSN) and name and address details for a legal aid application. If you are married and/or living together, your partner's proof of identity and Citizen Service Number are also required for the application.
See rechtsbijstand.nl for more information about funded legal aid.
2. Agreed hourly rate. See: rates.
Legal Aid Desk
You can receive a discount on your own contribution if you report to the Legal Aid Desk before the lawyer applies for legal aid. This can be done in person and sometimes also by telephone via: 0900-8020. You must explain why you need a lawyer and can request a referral to the lawyer of our office that you want. The Legal Aid Desk will send us an e-mail message of the referral that the lawyer will then send with the application for legal aid.
Whether or not you contact the Legal Aid Desk and whether or not you receive the possible discount is entirely at your own expense and risk. If you do not receive a discount from the Legal Aid Board, you must pay the own contribution in full.
The Legal Aid Board will process the application and will request your income and assets data from two years ago from the Tax Authorities. This information will be used to assess whether you are eligible for funded legal aid. If so, the amount of your own contribution will also be determined. This own contribution will be invoiced to you by the lawyer.
If you do not agree with the decision of the Legal Aid Board, you must submit an objection or a request for a reference year shift in good time.
Special assistance
You may be eligible for special assistance from your municipality with regard to the personal contribution you have to pay. You must contact your municipality yourself and submit such an application (in good time). The application, granting and/or refusal of special assistance is and remains entirely at your own expense and risk. Such applications must generally be submitted within one month.
In addition to the costs for the personal contribution, you must take into account legal costs that are charged directly to you. These are, for example, costs relating to the fees, court fees and extracts that you owe. These costs are called disbursements.
The disbursements will be charged to you after they have been charged to our office.
If your application for legal aid is rejected or withdrawn, for whatever reason, the work already carried out will be charged to you at the hourly rate as agreed and stated in the appointment confirmation. Other costs, such as (additional) court fees, bailiff's costs and possibly travel expenses and attorney's fees, which will then no longer be reimbursed by the government, will then (still) be charged to you.
Fee in paying cases
The appointment confirmation states the agreed hourly rate on the basis of which the work is carried out.
Our office works on an advance payment basis, which means that an advance amount is charged for the fee. The advance invoice is sent with the appointment confirmation.
In principle, we only start our work when the advance invoice has been paid in full. If the work carried out exceeds the advance amount, a new advance invoice will be sent. If the case is closed, you will receive the time specification with a final settlement. All work carried out is recorded in our time registration system, of which you can receive an overview (interim) on request.
To avoid misunderstandings, you should take into account that the final invoice may exceed the amount of the advance.
In the event of a busy period, it may happen that the new advance invoice is not sent on time, while more work has already been carried out. We try to limit this as much as possible.
Any overpaid advances will be credited and refunded immediately after the case has been settled.
In addition to the costs for the fee, you must take into account costs that are charged directly to you, such as costs for any court fees, extracts, any travel expenses and possible costs for third parties, such as a bailiff or a medical advisor. These costs are also called disbursements. You will be informed how high these costs are likely to be.
The disbursements will be charged to you after they have been charged to our office, unless they are small amounts (these are included in the final settlement or can be charged to you with an interim invoice).
Payment term
The payment term of our invoices is 14 days after sending. We reserve the right to suspend our work for you if you fail to meet any (financial) obligation in this file.
It is firm office policy that if you fail to meet your payment obligation, the claim will be handed over to a bailiff. All costs resulting from this will also be charged to you.
Agency management
The office will ensure that in the event of a lawyer's vacation or long-term absence, a suitable replacement is provided by one of our other lawyers at the office or that the file is transferred internally or externally in good consultation with the client.
In the event of a planned absence, the agent will be informed as well as possible about the content of the case, the agreements with the client, the status of the file, the follow-up steps to be taken and the possible accessibility of the lawyer handling the case in the event of an emergency. This information will be recorded in writing in a will, which will guarantee smooth case management.
In the event of unplanned case management, the office will ensure that the file is studied as soon as possible by a replacement lawyer and that the client is contacted as soon as possible about the situation that has arisen in order to discuss the possibility of case management and transfer of the case.
Third-party funds foundation
The office has a Third-Party Funds Foundation at its disposal that meets the requirements of the Dutch Bar Association. This foundation is called Stichting Beheer Derdengelden GB BK Advocaten and is managed by Mr. T. Kocabas and Mr. Ms. E. Kocabas – Guler. The foundation is registered with the Chamber of Commerce under number 27178310.
The foundation maintains a third-party account with ING Bank with account number NL18INGB0000050815 in the name of Stichting Beheer Derdengelden GB BK Advocaten. The third-party account is used exclusively for receiving, (temporarily) managing and paying out funds from third parties such as clients.
Professional liability insurance
The office has a professional liability insurance that meets the requirements of the Dutch Bar Association. This professional liability insurance is taken out with AON and is known under policy number V0100105076.
Complaints procedure
The office has a complaints procedure that meets the requirements of the Dutch Bar Association. The complaints procedure includes an internal complaints procedure and an external complaints procedure with the Disputes Committee for the Legal Profession.
Internal complaints procedure
If a client is dissatisfied with the quality of the service or the invoice, he or she must first submit the objections to the office. The client must report the objections within three months after the moment at which he or she became aware of the action or omission that gave rise to his or her complaint. The e-mail address info@jordanlaw.nl can be used to submit the objections digitally. The office will consult with the client to try to find a solution to the problem that has arisen as quickly as possible. This solution is always confirmed to the client in writing.
However, the client can also submit the objections to the complaints officer. In that case, the complaint can be addressed to:
mr. J.S. Jordan
Carolina van Nassaustraat 185
2595 SX in The Hague
If the consultation, with or without the intervention of the complaints officer, does not lead to a satisfactory result in the eyes of the client, the client can submit a complaint to the Disputes Committee for the Legal Profession. The client can also submit the complaint to the Disputes Committee for the Legal Profession if the firm has not responded to the complaint in writing within four weeks of submitting the client's objections.
Dispute Committee for the Legal Profession
The office is affiliated with the Disputes Committee for the Legal Profession. This disputes committee has existed since 1 June 1999 and falls under the Foundation of Disputes Committees for Consumer Affairs (SGC) and for Profession and Business (SGB) in The Hague.
Clients can submit a complaint to the Disputes Committee for the Legal Profession up to 12 months after the date of the written response from the office.
The Disputes Committee for the Legal Profession is authorised to rule on complaints concerning the quality of the services provided by the lawyer and the amount of the invoice. It is also possible that a client believes that he is entitled to compensation. The Disputes Committee for the Legal Profession is also authorised to rule on claims for damages up to a maximum amount of € 10,000. The client can only submit higher claims for damages to the Disputes Committee for the Legal Profession if he expressly limits the amount of the claim to a maximum of € 10,000, whereby he waives the excess in writing.
The office can submit unpaid invoices for collection to the Disputes Committee for the Legal Profession. However, the office also has the authority to involve the ordinary court.
The Disputes Committee handles cases in accordance with the Disputes Committee for the Legal Profession Regulations that apply at the time the complaint is submitted to the Disputes Committee. The Disputes Committee for the Legal Profession rules to the exclusion of the ordinary court. The Disputes Committee for the Legal Profession rules in the form of an arbitral award for business clients or in the form of a binding opinion in the event that the dispute is brought by a private client. No appeal is possible against the decision of the Disputes Committee for the Legal Profession.
Clients can submit their complaint to the secretary of the Disputes Committee for the Legal Profession, PO Box 90600, 2509 LP in The Hague. The Disputes Committee for the Legal Profession is located at Bordewijklaan 46 (2nd floor), 2591 XR in The Hague and can be reached on telephone number: 070-3105310.